Artificial intelligence (AI) won’t replace people, but people who use AI will replace people who don’t.
That’s the current thinking among executives at companies like IBM, where CEO Arvind Krishna recently said he would selectively suspend hiring for back-office jobs that can be done by AI.
AI has been a hot topic in technology for a few years now, at least since the emergence of deep learning in the last decade. This showed that software algorithms capable of learning would soon be able to do many jobs that traditionally could only be done by humans.
But it’s the more recent emergence of generative AI tools (most famously the all-conquering ChatGPT) that has really opened our eyes to how powerful, useful, and accessible technology has become.
From the smallest startups to the largest multinational enterprises, companies that previously might have been eyeing AI as something they should invest in soon are now racing to adopt it.
And it’s not just corporate entities that fear being left behind. Even for individuals, the ability to understand and work with AI is becoming a critical skill across many industries, occupations, and professions.
One thing that is quickly becoming apparent is that the key to staying ahead is mastering the concept of AI delegation. In short words; this means understanding what we still have to do for ourselves and what is best left to the machines.
AI in the workplace
AI is rapidly moving from a cutting-edge IT application reserved for high-tech startups and large enterprises to an everyday tool that anyone can use.
In sales and marketing, it is used across the spectrum, from identifying business opportunities and segmenting customers to creating content and tailoring custom promotional materials for niche groups.
In finance, it is used to automate complex data tasks such as scanning millions of transactions to identify fraud, as well as predict market trends and manage risk.
In the legal professions, can quickly summarize large amounts of case law and draft contracts and documents. Doctors and hospitals use it to analyze medical images and make more accurate diagnoses. Designers and engineers use generative design to prototype products and structures, as well as predictive maintenance, to improve the efficiency of repairs and maintenance.
As AI becomes more powerful and more widely accessible, more and more people will find themselves using it in our working lives. How proficient we become at putting it to work to drive efficiency and create value will increasingly become an engine of success in our careers.
Just as those who were able to learn to use mechanical tools thrived after the Industrial Revolution, those who were able to use computers and the Internet took the lead as the information age began.
AI Delegation What does it mean
The difference between this and previous revolutions in workplace technology is that it is not manual, menial labor that is being replaced. IBM chief commercial officer Rob Thomas said: “Managers who use AI will replace managers who don’t.
Just as with any delegation, AI delegation requires managers to understand the skills and capabilities they have in their workforce, only that it is a robotic rather than a human workforce. Obviously, this means that a good place to start is to understand the capabilities of AI, the tools available, and how they relate specifically to the business functions you manage or oversee.
Delegation of AI is simply not for those who have what would traditionally be called managerial functions within an organization in basic terms, those who manage other people.
Whatever their role or level of seniority, every employee has a workload to manage. And AI delegation can reduce time spent on repetitive tasks that take away time from focusing on tasks that still require human capabilities.
Delegation of AI by managers or frontline workers can greatly increase efficiency by handling routine elements of work such as data entry, processing and analysis, error detection, document review and time planning and management.
Beyond outsourcing the job to those best able and equipped to do it (AI in this case), the value of delegation lies in what can be done with the time saved. That means more time to spend on activities that require original thinking, high-level strategy and decision-making, interpersonal communications, and relationship building.
What skills are required for AI delegation?
First of all, it is important to develop an understanding of what AI is capable of and what its limitations are. This will be essential when it comes to deciding what can and cannot be delegated to AI. Currently, for example, although AI can write impressively, from computer code to poetry, it is not capable of original thinking, so if you need a way to communicate your ideas, opinions and strategies, it will still require a high level of human skill. entrance.
Next, anyone who wants to collaborate and delegate to AI will need to know how it affects their role and responsibilities within their organization. Artificial intelligence is currently being implemented in back-office functions, from finance to human resources, as well as in customer-facing operations such as marketing and technical support. Knowing the latest applications and how to identify new opportunities as it relates to your work is key to being prepared for it.
So let’s move on to using the AI tools themselves. While tools like ChatGPT are designed to be very easy to use, learning how to really use them effectively still means spending some time studying and learning. Working through a quick and free online course in generative AI will greatly improve the quality of work you’re able to get them to do. And just like anything, real skill comes with practice. With Generative AI, the skill lies in being able to clearly communicate exactly what you want it to do and give it feedback to keep it on track.
And last but not least, it is vital that you develop an understanding of the legal, regulatory and ethical implications of using AI in the workplace. This means understanding the implications of feeding data into AI systems and the steps that need to be taken to respect privacy or minimize the impact of bias and other prejudicial factors in the data.
The future of AI delegation in the workplace
The nature of work and the workplace is evolving rapidly. Just as was the case after previous technological revolutions, the next generation of leaders will emerge from those who are able to keep up with the times.
Taking the time to master AI delegation is an important step for anyone who wants to make sure they’re among them. This is centered around being able to understand the capabilities of AI, make decisions about what can be delegated, and manage delegation efficiently and ethically.
Above all, remember that artificial intelligence is perhaps the most useful and powerful tool that will emerge in our lifetime. By mastering it and learning to use it effectively, we can enjoy more productive, interesting, and rewarding careers.
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